1. Introduction
CRM Offline ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform, mobile application, and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information such as:
- Full name, email address, and phone number
- Business name, address, and contact details
- Login credentials (username and password, stored as a salted hash)
- Google account information if you choose to sign in via Google
2.2 Business Data
We store the data you enter into the Service, including:
- Lead information (business names, contact details, notes)
- Follow-up records, timelines, and communication history
- Staff management data and role assignments
- Product and service catalogs
- Configuration settings and preferences
2.3 Usage Data
We may collect information about how you access and use the Service, including device information, IP address, browser type, and usage patterns.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve the Service
- To authenticate users and secure accounts
- To synchronize data across devices and enable offline functionality
- To send administrative communications, such as payment confirmations or security alerts
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations
4. Data Storage and Security
Your data is stored on our secure servers and locally on your device for offline access. We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL)
- Password hashing using bcrypt or equivalent algorithms
- JWT-based authentication with token refresh
- Regular security audits and updates
However, no method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- With your consent or at your direction
- With service providers who assist in operating the Service (e.g., cloud hosting providers)
- To comply with applicable laws, legal process, or governmental requests
- To protect the rights, property, or safety of our users or the public
6. Data Retention
We retain your personal information and business data for as long as your account is active or as needed to provide the Service. You may request deletion of your data by contacting us. Upon account termination, we will delete or anonymize your data within 30 days, subject to legal retention requirements.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Export your data in a portable format
- Withdraw consent for data processing where applicable
- Object to or restrict certain processing activities
- Lodge a complaint with a data protection authority
8. Third-Party Services
The Service may integrate with third-party services such as Google Sign-In. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitute acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: apps@aquilainnovations.in
Address: Aquila Innovations, India